ITIL® Version 3 Foundation Certificate
- Duration:3 Days
- Cost:£995 + VAT
- Ref:ITIL
ITIL® Version 3 Foundation Certificate qualifies you in the fundamentals of the industry standard in IT management. ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world.
Who is it for?
This qualification is essential for IT service/support managers and staff, IT Consultants, IT Developers, Project Managers, Chief Information Officers and individuals allied to or involved in the delivery of IT services. There are no specific entry requirements, but you will need a working knowledge of the IT service delivery environment.
What is it about?
The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality IT services.
ITIL outlines an extensive set of management procedures, intended to support businesses in achieving high financial quality and value in IT operations.
The procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development and operations.
Course Overview
The course provides delegates with an introduction to service management and a detailed understanding of the services, functions, processes and roles of the five main areas of the service management lifecycle:
Service Strategy
- Strategy and value planning
- Responsibilities and roles
- Implementation of service strategies
- Risks and critical success factors
Service Design
- Risk analysis
- Implementation
- Cost
- Control and measurement
Service Transition
- Cultural and organisational change management
- Knowledge management
Service Operations
- Scalability
Control and measurement
- Processes and functions
Continual Service Improvement
- Business and technology drivers
- Best practice
Examination
The ITIL® Version 3 Foundation qualification is assessed by an hour long multiple choice paper, consisting of 40 questions. You will sit the exam in the training centre where you take the course.
The assessment and administration are included within the course fees.
What will I get out of it?
- Full Foundation Certificate qualification in ITIL® Version 3
- Competence in the most important concepts of the ITIL framework
- Full understanding of best practice in IT service management
- Guidelines on how to apply service management within an organisation
ITIL® is a registered trademard of the Office of Government Commerce. This course is run by Insights, an accredited training organisation.