The New Office Professional Course
Who is it for
An essential and practical course for newly appointed administrators, secretaries and support staff. Ideal for any professional working in an office environment for the first time.
What is it about
This one day programme covers everything the modern and proactive office professional needs to know in order to make an effective contribution to their organisation.
Course Overview
The modern office environment
- Myths, stereotypes and common misconceptions
- Understanding 'office politics'
Time management
- Personal organisation and prioritisation
Communication skills
- Verbal and non-verbal communication
- Questioning skills and active listening techniques
- Cultivating a professional image in the workplace
Office equipment and technology
- The different types of office equipment: features and benefits
- Professional telephone techniques
Business writing skills
- Punctuation
- Correct business etiquette
- How to structure and present information clearly and accurately
Supporting others in your organisation
- How to be a good team player
What will I get out of it?
- Effective prioritisation skills
- Tips to promote yourself within the organisation and project a professional image in the workplace
- The ability to communicate clearly and effectively
- Confidence in your written communication including email etiquette and letter writing
- Time saved through a structured approach to document planning and creation
- Development of mutually beneficial working relationships through networking
- A personal development plan to encourage self-discipline and sustained improvement
Accredited by
