Cross-selling and up-selling is a superb way to increase the value of every customer contact by suggesting other products and services that may be of interest to the customer. This course will teach you the skills you need to add value to your customers' personal or professional purchase while increasing sales for your organisation.
You'll leave this programme with a new attitude towards the sales aspect of the customer service role and the skills needed to be successful in cross-selling, up-selling and overcoming initial resistance.