Performance management is the activity of tracking performance against targets and identifying opportunities for improvement - but not just looking back at past performance. The focus of performance management is the future - what do you need to be able to do and how can you do things better? Managing performance is about managing for results.
Speaker DetailsPhil Jones is an Associate of Develin Consulting Ltd and Managing Director of Excitant Ltd. He has worked on strategy and performance in organisations as diverse as retailers, banks, charities, local government, NHS, technology, manufacturing and start-ups in the UK, Europe, US, and Far East. His consultancy experience includes working for PW, KPMG, and Renaissance and in senior corporate strategy roles within the insurance business and on the management team of a dot com.
Phil is a consultant, speaker and author of Communicating Strategy and Strategy Mapping for Learning Organisations (Gower).
He holds an MBA through the Open Business School, a BSc (Hons) in Mathematics from Royal Holloway, University of London and is a NLP Master practitioner, Member of the British Computer Society (MBCS), Chartered Engineer (CEng) and Chartered IT Professional (CITP).
9.00 Registration and coffee
9.30 The challenges organisations face: the different types of performance management
Overview of different performance measurement frameworks
The top down view: developing appropriate performance measures out of departmental or corporate goals
The operational view: measuring and managing operationally
The role of benchmarking: getting value from it
The cultural implications, for managers, teams and individuals
Practical considerations in planning and implementing performance measurement: what to ensure and what to avoid
5.15 Workshop close
Coffee, lunch and tea are included
6 CPD hours (where applicable)