Mediation at Work Course
- Duration:1 Day
- Cost:On request
- Ref:MAW
Practical tips and techniques to allow you to mediate disputes with confidence
Who is it for
Anyone who might have to work as a mediator in a workplace dispute and need a practical guide – particularly managers from a non-HR background.
What is it about
Changes to the ACAS code of practice mean that many managers will now be expected to act as informal mediators – something that can be a daunting prospect! This workshop aims to give managers the skills and tools to effectively mediate and resolve grievances in the workplace before they escalate, saving time and money to ensure your team remains as productive as possible.
Course Overview
- ACAS code of practice and the key changes
- The definition of workplace mediation
- Identifying when to use mediation and when to proceed to the formal grievance procedure
- The benefits of using mediation as a tool to resolve disputes
- The skills required to mediate
- The 3 principles of the mediation process
- The 6 step mediation model
- Active listening
- Questioning skills
- Remaining neutral and impartial
- Practical case studies & application roleplays
What will I get out of it?
This is a highly practical, interactive workshop, which will use roleplaying and case-studies to focus on applying skills rather than becoming bogged down in legislation.
By the end of this session you will able to:-
- Understand the key changes to the Dispute Resolution legislation and how this affects you, as a manager
- Apply practical mediation techniques and models, giving you the confidence to deal with any mediation situation, no matter how difficult
- Use active listening and questioning skills to make sure everyone is able to get their point across, and that you can get to the heart of the matter
- Draw upon a range of examples and case studies to reinforce your understanding and application