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Managing Difficult People
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Cost £950.00 Duration 2 days Code MDP
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Managers who consider one or more members of their team to be 'difficult', and HR professionals who are looking to learn best practice in this area.
Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this, you need a management strategy that helps you deal effectively with the problem behaviour, and helps them become cooperative and productive members of the team. This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony.Participation on this course followed by successful completion of written assessment leads to Level 5 award in Management and Leadership. It also forms part of our CMI Management qualifications.
This course utilises interactive learning methods to ensure a 'real world' understanding of the issues. Training tools include role plays, case studies and group feedback.
CONFIDENTIALITY GUARANTEED We appreciate the need to protect delegate confidentiality, particularly when courses deal with sensitive issues such as this. We guarantee confidentiality and discretion, or your money back.
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