A comprehensive overview of the fundamentals of management. You'll gain a thorough understanding of what is required to motivate and manage a team successfully, with practical structures and tools to enable you to do this. You'll leave with a practical action plan, improved communication skills and a developed management style that will make a real difference back at work.
Stage 1 - The Course
- Roles and responsibilities
- Why do managers manage?
- Meet the expectations of your team
- A manager's five key responsibilities
- Leadership and communication
- Identify your communication style
- Improve communication upwards and downwards
- The importance of regular meetings
- Develop assertive behaviour
- The myths of leadership and the five dimensions of an authentic leader
- Management style and team dynamics
- Use of the appropriate style of management depending on the team, task and individual
- Building your team
- Motivating others through delegation
- Making delegation work and avoiding common pitfalls
- Manage your own time effectively
- Motivation and reward
- Motivators: theoretical approaches
- Define performance standards and use appropriate tools/indicators
- Linking reward to results
- Setting goals and SMART objectives
- Delivering both motivational and developmental feedback
- Competency Framework
- Dealing with difficult situations and people: role play and discussion
- Coaching
- Retaining talent
- Benefits of 360 degree review
- Feedback and dealing with difficult situations
- Structure for constructive feedback
- Do's and don'ts of feedback
- Motivational and developmental feedback
- Conduct and capability issues
- Practical exercises
- Self Management
- Self-analysis for managers
- Assertiveness: golden rules of saying no
- Managing conflict within teams
- Time and stress management: procrastination and displacement activity and the prioritisation matrix
Stage 2 - MP3 Learning bites
- Inspiring your team
- Getting the best
- Delivering results
- The art of leadership
- Developing the future
Stage 3 - eLearning
After you have attended the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow-ups can be completed in your own time, and will cement the learning from the course, plus prepare you for the advanced stages of management.
What will I get out of it?
- Vital interpersonal skills for becoming a successful, respected manager
- Tried and tested techniques to get the best out of your team
- An awareness of your own communication style
- Motivational techniques
- Communication skills that work upwards and downwards through your organisation
- The confidence to give useful feedback and tackle conduct issues
- The ability to manage your time and delegate with confidence
- Assertive techniques to deal with conflict and say 'no' when required
- Tools to help you handle stress and conflicting demands on your time
- A blended learning experience allowing you to continue to develop skills in the workplace
- Materials co-written with Royal Holloway, University of London
How will your organisation benefit?
- More effective leadership will create better results, driving the organisation forward
- Delegates will leave motivated, refreshed and ready to lead, supported by our post-course resources and evaluation model
- Knowledge of management best practice will allow delegates to create more efficient processes across the organisation
- Better interpersonal skills will ensure employees are more motivated, performing better and reduce staff turnover
- Improved feedback and performance management will drive improvement inside and outside the manager's team
Delivery Style
All of Reed Learning's courses are delivered in an active and
engaging way to help delegates create real change. We use a
robustly-designed and independently-accredited competency framework to
ensure each course is delivered in a way suitable to a variety of
learning styles. Introduction to Management uses a mix of theory,
roleplay, practice presentations and exercises to give delegates all the practical skills they need to manage more effectively. Like all
of our courses, it follows our Do-Review-Learn-Apply Model:
How do we make sure you see results?
Our training doesn't begin and end on the day. We have a five-stage
evaluation model that means delegates are challenged to set real
objectives before and during the course. Every delegate uses the
personalised training and insight from the facilitator to create
meaningful actions that will help them make a difference at work. We
follow-up eight weeks after the course to make sure that these actions
have been implemented, and all delegates are entitled to re-attend the
course for free as a refresher. Our process is so robust we've received
accreditation from the ISO and the Matrix Standard.
The Trainers
All of Reed Learning's trainers are part of our faculty. Entrance to our faculty is thoroughly assessed through our training competency framework, and all of our trainers are constantly challenged to continuously develop their knowledge to deliver training of the highest standard. Trainers who deliver this course include:
Isabel Kennedy: Isabel is part of our training faculty and regularly delivers this course. She is a CTP qualified learning and development practitioner with over 12 years’ experience of people management, sales and leadership training, having begun her career as a manager at Marks and Spencer. Isabel has devised and delivered a broad range of training for Reed Learning. She specialises in sales and communication courses, leading by example. Her facilitative and flexible style means that no question or issue is too great or too small to address, and her inspirational delivery consistently receives great feedback from delegates.
Dawn Smart: Dawn Smart is a part of our training faculty and regularly deliver this course. She specialises in communication and presentation skills, customer services and training for new managers. She recognises that no two managers are exactly the same, and is experienced in adapting courses to the specific needs of her delegates. She helps anyone attending the course develop their own managerial style by providing advice tailored to the individual challenges they face.
Clients who have chosen this course include:
- Thetrainline.com
- The Walt Disney Company
- Skechers USA
- Fuji
- Siemens
- QBE
- British Transport Police
- DHL
- Royal Bank of Scotland