Disability Awareness Course
- Duration:1 Day
- Cost:From £1,200 per day for up to 10 people
- Ref:CLDSA
Awareness, compassion and excellent service for disabled clients
Who is it for
The course is specifically aimed at people who have customer facing roles, and who need to ensure they can offer the same high quality service levels to clients with various disabilities, dealing confidently and compassionately with a range of needs.
What is it about
The Disability Discrimination Act and more recently, the Equality Act 2010, have had enormous implications for employers and staff at all levels of customer facing organisations - requiring 'reasonable adjustment' to the needs of service users, whether the service is provided free or for a cost.
Do your frontline staff know how to deal confidently with deaf, blind and other disabled customers? Would your call centre staff feel able to assist customers with communication impairments?
If not, you could be in breach of the DDA or Equality Act 2010.
Course Overview
This course delivers a practical introduction to the barriers faced by disabled customers, and the easy steps that you and your staff can take to improve access to services. You and your frontline, customer facing staff will feel empowered to improve customer service, provision and accessibility for everyone.
- An examination of inclusive customer services
- Identifying everyday physical barriers to equality of service: attitudes, terminology, etiquette
- Meeting and communicating with people with a wide range of disabilities and impairments with greater confidence
- An overview of a range of sensory, cognitive, learning and physical impairments
What will I get out of it?
- Empower yourself and your frontline staff to deliver excellent customer service to all your clients
- Gain confidence in assisting clients with various types of disabilities and impairments
- Ensure that you're fulfilling all your legal obligations with regards to 'reasonable adjustment' under the Disability Discrimination Act and Equality Act 2010
- Get advice on policy, best practice and the law