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Cross Cultural Communication Course

  • Duration:1 Day
  • Cost:On request
  • Ref:INC-CCC

Make the most of a multicultural society and explore intercultural and international differences to benefit your business relationships.

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Course dates subject to confirmation.

Cost £1,200.00 Duration 1 day Code INC-CCC

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Who is it for

Anyone who travels to other countries or has to communicate internationally. This may include people in sales roles or managers responsible for diverse teams.

What is it about

As organisations become increasingly global in their activities and structure, the need to understand and communicate well with other cultures has become very important.
Even within mainland Europe, there is a wide diversity in approaches to everything from personal space, time consciousness and levels of formality.


This course will provide delegates with a valuable set of models and insights into the ways cultures vary, and how they can make the most of intercultural and international relationships.  The format is a workshop with exercises and examples to ensure it is practical and relevant.


The cultural focus can be modified to fit your needs. This will depend on where the organisation conducts business. Typical useful comparisons are made between cultures such as the US, UK, Northern Europe, Japan, China and Russia.


Course Overview

  • Achievement vs relationship cultural styles
  • The course utlises the models developed by Trompenaar and Hofstede and include understanding cultural difference on a number of dimensions:
    • Uncertainty avoidance
    • Masculinity/feminity
    • Power distance
    • High context/low context
    • Individualism/collectivism
    • Achievement/ascription
  • Time consciousness (monochronic vs polychronic chronemics)
  • Personal Space (personal/physical proxemics)
  • Touch and culture (haptics)
  • Clothing and personal display
  • Gesture
  • Gaze
  • Facial expression

What will I get out of it?

  • Recognition of how behaviour and attitudes vary by culture
  • Ability to apply key models to business practices and be able to read the differences in verbal and non verbal communication
  • Accurate expectations depending on the culture you are dealing with so that you are not surprised by behaviour and activities
  • Appreciation and empathy for the work ethics and approaches of different cultures
  • The ability to adapt your interpersonal behaviour to fit the cultural norms of your business partners
  • Stronger cross-cultural working relationships
  • The ability to overcome invisible obstacles to effective business through enhanced interpersonal sensitivity

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Accredited by

This course is accredited for CPD

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