Contract Managers responsible for long term client contracts. Also valuable for staff who are responsible for managing clients and meeting their expectations while managing the risks involved.
Many businesses rely on the commitment their client organisations have made to outsourcing. These businesses need to be able to meet the demands and expectations of the arrangement. They also need to be able to lead and manage change in the services being provided in order to maximize both the value to the client and the profitability to the provider.
Client Contract Leadership (CCL) is defined as a proactive approach to client and contract management. The aim is to develop a leadership position in the relationship, which ensures that the contractor is constantly thinking ahead to make certain that needs are anticipated and met and that problems and risks are averted. The focus of the course is the day-to-day operational challenge of the contract, rather than business development. However, successful and profitable service delivery is vital to the retention and long-term development of clients.