Quality & Value

The Matrix Standard is awarded to organisations who demonstrate best practice in the provision of information, advice and guidance in learning and work. Our commitment to quality was recognised by our assessor:
"Throughout the Matrix Standard assessment, Reed Learning demonstrated a culture of striving to achieve and sustain excellence and ensure continuous quality improvement."

Our quality management system is robust and comprehensive. It covers every aspect of our course delivery, our evaluation systems, recruitment and much more besides. It is fully ISO 9001 accredited.

Seamless and secure booking and administration are as central to what we do as the quality of our courses. In recognition of this our booking, administration and control processes are fully accredited by Bureau Veritas in line with the ISO 27001 standard.

Our independent academic board oversees every aspect of our training to ensure it is relevant and academically rigorous.

Made up of respected professionals with remarkable depth and breadth of relevant experience, the Reed Learning Academic Board is charged to challenge any and all of our processes related to learning delivery, ensuring the quality of our training. Meet the Academic Board.

All trainers who work with us are invited to join the Reed Learning Faculty. Entrance to our faculty is thoroughly assessed via our training competency framework, and we encourage all of its members to continuously improve their professional skills to make sure all delegates receive the highest standard of delivery.

The competency framework is based on best practice and accepted theories of adult learning. It represents everything that Reed Learning believes is excellence in training. Download the competency framework.

Our high quality standards are reflected in the endorsement of many of our courses by professional industry associations. To give you absolute reassurance, we offer a no quibble full refund or a free place on any course of your choice if the delegate is not totally satisfied.

We're confident that every delegate will leave our courses with new knowledge and the practical support to make a real difference back at work. To make sure of that any delegate is allowed to attend a course they've been on again for free, as a refresher.

We're passionate about delivering the highest quality learning. If you have any questions about our processes or quality standards call us on 020 7520 5101. We'd love to hear from you.