For large, company-wide training programmes or where course booking volumes are high, we can handle the complex and time-consuming task of call handling and administration
We can provide you with an on-demand, professional customer response team who can handle anything from one-off projects to large ongoing course administration, no matter how complex. The team will typically handle any or all of the following:
- Booking delegates onto courses and responding to enquiries
- Managing delegate wait lists
- Arranging transfers and processing cancellations
- Schedule creation and updates
- Issuing and collation of delegates list then reporting on 'no shows' and late attendance
- Intelligent resourcing
- Distribution of pre-course work and workbooks
- Venue and equipment booking
- Invoice and expense processing
- Management information production and manipulation
- Proactive marketing of new courses
- Preferred supplier management.
We also provide a fully automated online booking authorisation and management system which can be integrated into your intranet site. This allows employees to schedule their own learning without loss of manager control..
A dedicated response team means course enquiries and bookings are handled in a consistent, professional and flexible manner. Additional call-handling resource can be ‘switched on’ at short notice, allowing larger one-off projects to be administered without the hassle. And employees are better informed about the training programmes available to attend, whether delivered internally or externally, which helps increase course take-up and commitment to the programmes.
In addition, a central point of contact for all training enquiries allows more efficient use of L&D spend through consolidated purchasing, detailed management information and better insights into which departments are attending training.